John wiley & sons inc 27 challenges managers face (John Wiley & Sons Inc)

This title helps you realize exceptional team performance with better employee conversations. The 27 Challenges Managers Face: Step-by-Step Solutions to (Nearly) All of Your Management Problems is based on a simple but powerful insight: replacing the "big talking-to" with a steady diet of somewhat mundane conversations leads to better employee performance and overall outcomes. Arguing that communication with employees should be a process rather than an event, the book provides managers with step-by-step guidance on building a culture of structured one-on-one dialogues to provide advice, direction, feedback, troubleshooting, and coaching, with every single employee. Most managers believe that they already communicate with their direct-reports daily, but it's precisely the ad hoc manner in which these conversations take place that create the difficult employee situations that can plague the workplace. The 27 Challenges Managers Face describes a new approach to communication that emphasizes structure and consistency, creating an atmosphere that's supportive without coddling, and empowers employees to higher levels of effectiveness.These techniques allow managers to achieve significant measureable improvements in business outcomes, while improving the quality of the team. Benefits include: improving quality without sacrificing productivity; retaining star employees; boosting communication, attitude, and morale; and fostering organization, punctuality, and good behavior. Managers must drop the complacency and self-deception, and begin to engage in meaningful dialogue with employees if the team is to excel. Mastering difficult relationships is a key leadership skill, and improved all-around communication is frequently the most effective tool. The 27 Challenges Managers Face provides the guidance managers need to engage the team and deliver exceptional results.