Spirit of kaizen: creating lasting excellence one small step at a time (McGraw-Hill Education - Europe)

The easy-to-implement guide to driving organizational change żeby applying the proven concept of kaizen §UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen small, continual improvements to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale. §Robert Maurer, Ph.D., teaches at UCLA and University of Washington Schools of Medicine. He is the director of the consulting firm Science of Excellence. His previous book, One Small Step Can Change Your Life was a finalst for the Books for a Better Life Award.§