The third edition of this popular, practical and authoritative book has been revised and updated, with two new chapters. It is aimed at coaches, mentors and clients and features:. Nine key principles of effective coaching and mentoring, showing how to apply them. Discussion of differences between coaching and mentoring across different contexts and sectors. Ideas about how to be an effective coach or mentor and how to be an effective client. Self-development checklists and prompts, and a wealth of interactive case material · New chapter on useful approaches and models. The Skilled Helper model and how to apply it to coaching and mentoring. A range of tried and tested tools and techniques. Ethical issues, reflective practice and supervision. New chapter in which coaches and mentors share experiences from Business, Health, Education & the Public Sector